The cleaning industry has become somewhat more efficient with operations and keeping costs down in the last two years – and in the wake of an improving economy – a tone of cautious optimism is apparent. This is according to the 2013 Cleaning Industry Insights Survey from P&G Professional, the away from home division of Procter & Gamble. According to survey respondents, cutbacks on luxuries have been reduced and pressures have eased. However, loss of business and customer dissatisfact...